A user who wants to buy a t-shirt in the store. Would have to enter the platform browse the options choose. the one they like and then buy it. A process that today seems slow and boring to many. How to solve it? Simple, with a chatbot . The prospect would go to the t-shirt brand’s facebook page, for example; you would open the chat to chat with the store and you would find the product options—basic t-shirts, polo t-shirts, or printed t-shirts. By clicking on the option you prefer, you can begin a journey through which the robot identifies what you are looking for and, at the end, presents you with the url of the shirt you want, ready to add it to the shopping cart and process the transaction.
Artificial intelligence in all their
As if this were not enough chatbots also incorporate. Artificial intelligence b2b email list in all their interactions. They will be able to learn from each of them to improve and offer a fantastic experience to users in the future. This is evident in very advanced chatbots such as or which, as the days and interactions go by, offer more accurate responses to users. Digital natives prefer to interact with machines rather than people . Keep this in mind when developing your customer service strategy. Relevant data on the use of chatbots in marketing conversational robots are more common than most imagine and, in addition, they are more well received by users than anyone thinks.
Prefer that companies solve their questions
A study by the firm ensures that of customers. Prefer that companies ES Phone Number solve their questions or problems via chat before calling customer. service by phone. The causes of this preference are the immediacy, simplicity and high availability of conversations through these platforms – compared to the unattractive experiences that call centers currently offer. Other relevant data on the use and preference of consumers for chatbots is offered by research by the company retale. The study showed that 58% of millennials are familiar with automated conversation systems and find them useful for engaging with a company. The analysis also found that 86% of respondents believe brands should use chatbots to promote or sell products or services.
